Tour City, Inc. | 630 Elmwood Ave. Buffalo, NY 14222
contact@tourcitymerch.com | 716.893.2900

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Is Tour City the same as After Dark? No.
Although both Tour City and After Dark share an office, an owner and tons of customers, they are two separate companies. Tour City is the merchandising, printing and design company while After Dark is the booking and event production company. The reps for Tour City do not work for After Dark and the reps and show coordinators for After Dark do not work for Tour City.

Do you offer sponsorships and endorsements? No. Well... maybe.
Tour City DOES offer sponsorships regarding merch or printing along with GREAT PRICING and QUALITY PRODUCTS as well as discounts when ordering multiple items or large banners. Our sponsorships include Tour Endorsements, Individual Event/Show Sponsorships and sponsorships for bands and customers who continually work with us. However, don’t assume that you’re automatically eligible for free merch! Sponsorships and Endorsements aren’t always offered during certain parts of the year. Please contact Justin at contact@tourcitymerch.com if you’re interested. If you would like to help promote Tour City, we have promo material that you can hand out at your shows or keep at your merch table.

Can I mix and match my apparel colors and styles? Yes.
You can mix and match apparel styles as long as the imprint stays the same on all of them, however this is going to cause a delay on your project. If you order 100 black t-shirts in various sizes, it will take us no time at all to process that order, but if you order 5 black t-shirts, 20 blue hoodies, 1xxxxl yellow tank top, 33 women’s spaghetti straps, and 10 pairs of pants, not only will it take us quite a bit of time to order those items from various vendors, but we’ll also have to adjust the artwork for each item, which will cause your project’s production time to increase, as well as additional fees to be tacked on. Keep in mind – splitting your order up into half women’s t-shirts and half mens t-shirts is no problem at all, but when you get down to small quantities of various styles and colors, that is where the time and money is incurred.

What is your turnaround time?
If you visit each product or service page, you’ll see the turnaround time for each product. Turnaround time begins after receipt of final proof approval and is quoted in working business days. Weekends, holidays and shipping transit times are not included. Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time. Turnaround times are an estimate, not a guarantee.

How do you take payment?
We accept all major credit cards, checks, money orders or cash which you may drop off at our office. We also accept paypal payments to paypal@tour-city.com, but with all paypal transactions, please include a 4% paypal fee.

Do you require a deposit? Yes.
We require a 100% deposit with any additional charges (add-ons, shipping, tax) due upon completion for all printing services and projects. You will be notified ahead of time before any credit cards, or payments are charged. Payment can be made with cash, company checks, money orders, Visa, MasterCard, American Express or cashier’s checks. A 3.5% processing fee will be added to all credit card and paypal transactions.

Do I have to pay for shipping? Yes.
Prices do not include shipping (unless otherwise specified). Any shipping instructions or changes may result in extended turnaround times. Tour City, Inc. is not responsible for any loss, damage or shipping delays caused by a delivery carrier (ie: UPS, Airborne Express, Fed Ex or Delta). If the final product is to be shipped, the customer will receive an estimated shipping cost on their invoice prior to their approval. If the actual shipping cost differs from the initial quote, the customer will then receive an updated invoice with the new total and updated invoice. All shipping costs must be paid before your item ships.

Can you ship to other countries? Yes.
We insure/declare all international shipments for their actual “per piece” value. If you are sending your order to another country, your package recipient will be required to pay duties/taxes by their nation’s customs in order to obtain possession of their shipment. This charge is not determined by Tour City, Inc. or UPS/FedEx/DHL/USPS, but by the recipient country’s government, based on the retail value of the goods sold. Tour City, Inc. handles international shipments as a courtesy to our customers and assumes no liability for these charges, nor are we able to predetermine or estimate these fees ahead of time. They are calculated by customs upon arrival of the package. If you have any questions about this, you should contact your desired shipping company or the customs department for the country you intend to ship to.

What if I’m not happy with my finished product?
If you are unhappy with the result of your finished product, a clear and just reason must be submitted within 10 business days of delivery of product and Tour City, Inc. holds the right to deny a reprint or credit to the customer if the finished product holds up to our high standards and your prior approval. In the event of a reprint, all of the original order must be returned.


Hours of Operation
10am - 5:30pm Weekdays

Meetings by Appointment Only

Ship/Receive Weekdays only

Tour City, Inc.
630 Elmwood Ave.
Buffalo, NY 14222

716.893.2900
contact@tourcitymerch.com



ALL RIGHTS RESERVED | ALL CONTENT COPYRIGHTED | © 2006-2016 | ANY DUPLICATION OF THE TOUR CITY, INC. BRAND IS A VIOLATION OF APPLICABLE LAWS